Review the LS Black Cars terms of service covering grace periods, cancellation policy, passenger conduct, and payment terms for NYC chauffeur service.
These terms govern every LS Black Cars reservation and are written to be read. The essentials: rates are fixed at booking and all-inclusive of base fare, 15% STC, and 4% fuel surcharge, with tolls added at cost per the GPS-selected route. Airport pickups include complimentary wait time — up to 60 minutes on international arrivals and 30 on domestic — with grace periods for non-airport pickups described below. Cancellation windows vary by vehicle class and trip type; cancellations made within the stated window incur no charge, and our dispatch desk confirms the applicable policy at booking.
The complete document below details payment terms and accepted methods, the billing sequence for corporate accounts, wait-time charges after grace periods lapse, passenger conduct standards and the smoke-free vehicle policy, liability for damage or excessive soiling, lost-item procedures, and how service disruptions beyond our control — weather, road closures, airport ground stops — are handled. Booking a reservation constitutes acceptance of these terms. If anything is unclear, call 929-877-0048 before your trip and a dispatcher will walk you through the relevant provision.
For standard city pickups, your chauffeur waits through a published grace period before wait-time charges begin, and you are notified by text the moment the vehicle is on location. Airport pickups work differently: because flights are tracked automatically, the complimentary window starts at actual wheels-down rather than the scheduled time, protecting you on both early and late arrivals. Cancellations phoned in before the window closes are free without negotiation; inside the window, charges reflect the vehicle class reserved. Corporate accounts can set their own internal booking and cancellation workflows with our dispatch desk, including approval chains and traveler-level notification preferences, so the policy works the way your travel program does rather than the other way around.
LS Black Cars is a licensed and insured executive chauffeur company serving Manhattan, Brooklyn, Queens, The Bronx, Staten Island, New Jersey, Connecticut, and Long Island since 2017. We provide flat-rate airport transfers at JFK, LaGuardia, Newark, and Teterboro with real-time flight tracking and complimentary wait time, plus hourly hire, corporate travel programs, and city-to-city rides across the Northeast. Every published price is all-inclusive of the base fare, 15% STC, and 4% fuel surcharge, with no surge pricing at any hour. Reservations are available online or by phone at 929-877-0048, 24 hours a day, 7 days a week.